Council staff involved with sponsorship submissions are not technical specialists. If you experience technical difficulties (i.e. you can't submit the form), then you should make contact with the SmartyGrants help desk to help resolve your query.
E-mail: service@smartygrants.com.au
Phone: (03) 9320 6888
Support Desk Hours: 9:00am - 5:00pm AEST, Mon - Fri.
Some other tips:
1) Make sure you know the the sponsorship program's closing time and due date. This will help avoid that last minute rush for responses and documents.
2) If you approach a question, and you're not sure what's required in the response, we recommend you make contact with the relevant Council officer before attempting to submit your application. To ensure your supporting documentation is reviewed by the assessment panel, please attach all required documentation directly to your application.
3) Review and re-check. Make sure to 'save' your work as you progress through each page. The application must be free of errors and omissions before you attempt to 'submit'.